Login issues
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      The system is telling me that the authenticator code is invalid.

      The system indicates that the code entered is invalid.

       

      There are two possible reasons for this:

      1. The authenticator code is renewed every 30 seconds. The code may expire if you wait too long before validating your entry. Please start again with a new code.
      2. The authenticator code is generated based on the mobile device's internal time. If the device is not on time, the platform that compares the code obtains a different code, even a few minutes difference. The mobile device must, therefore, be set to the correct time (regardless of the time zone), or the 'Date and time' synchronisation must be set to automatic:

      If all else fails, please get in touch with your Piguet Galland advisor.