Piguet Galland is proud to announce exceptional results for its Net Promoter Score (NPS) in 2024. The bank's NPS reached a level of +69, marking an increase of 10 points as compared to the previous year.
Strong growth in NPS score
The Net Promoter Score, which measures client loyalty and the willingness of clients to recommend a company, has seen Piguet Galland's rating by promoters (attributing scores of 9/10 and 10/10) rise from 67% in 2023 to 75% in 2024. This very positive result illustrates the bank's constant commitment to offering high-quality services and maintaining client relationships based on trust and proximity.
Exceptional levels of customer satisfaction
According to the survey conducted by YouGov, the data analysis and polling specialist in charge of the report, the overall satisfaction of Piguet Galland's clients is very high, with an average result of 9 on a scale of 10. More than 91% of clients attributed a score between 8 and 10, and almost one in two respondents (46%) gave the maximum score of 10. These results show a clear improvement on the previous year and confirm Piguet Galland's position as a bank preferred by its clients in French-speaking Switzerland and beyond.
Appreciated services and a constantly evolving service offering
Piguet Galland’s clients have expressed great satisfaction with the quality of service and the range of products and services provided. The communications, events and webinars offered were also very well received. Satisfaction with the website and ebanking service increased slightly, although 50% of respondents had not yet familiarised themselves with the new site launched last November at the time of the survey.
A minority of constructive critics
In the light of these positive results, Piguet Galland remains particularly attentive to feedback from its clients. Negative criticisms, although few, are constructive and taken into consideration to improve the overall client experience.
Promising future prospects
Selman Bicaco Urrutia, Head of Private Banking, comments on these results, explaining that ‘this study confirms not only the loyalty and satisfaction of current clients, but also the potential for future growth for Piguet Galland. The bank remains committed to offering a personalised, high-quality service, meeting the expectations of its clients and consolidating its position in the Swiss banking market.
